Customers Love Us


ink and pen You Are the First Priority

Here at Galaxi Trading Company customer service is our first priority, and we make every effort to provide customers who shop our fine web locations, HaikuDesigns.com HaikuSofaDesigns.com and JapanShoji.com, with the best quality customer service.

From secure and confidential order processing, to triple thickness packing on all our products shipped, to a toll free number to assist you in any way, we will go the extra mile to insure that your shopping experience with us is completely satisfactory.

What this means to you is that you can shop with confidence, knowing that your business and satisfaction is of the utmost importance to us. After all, we want you to return to us again or recommend us to your friends.

But don't take our word for it. Have a look at what our customers are saying.

Comments from our Customers:

"I received my Raku bed yesterday. Boxes not damaged, bed pieces in perfect condition. I put the bed together and slept in it last night. I could not have slept better. I am very happy with the bed as well as the service you have provided during our transaction. Thank you very much!"

B.P., Naples, FL

"I want to thank you all for having such wonderful products. I ordered the Kyoto bed and the latex mattress. My son put it together for me today and it didn't take too long. The bed is sturdy and I don't have to mention how beautiful it is do I!! The mattress is as the lady I spoke to on the phone said. Much better than the (brand deleted) I was considering getting. The mattress is firm yet giving and supports wonderfully. It is also not a "hot" mattress and is also easy to turn over on. You don't have the sensation of moving through molasses like I did on the above mentioned brand of mattress. I have been sleeping so well since we got our new bed and mattress from you. I actually enjoyed having a cold last week when I stayed in bed all day. That's sick, but that much I love it. Thanks so much."

P. C., Clarksville, TN

"Just wanted to say thank you. My bed arrived as scheduled. Everything was well packed. I had it all installed in less than an hour. Best of all, it looks great. Thank you."

W.L., Spring Hill, FL

"I have received the Kyoto bed. There were no damages. The bed is wonderful."

D.B., Santa Fe, NM

"Just to let you know I received the 2 beds and they are top quality. Very nice! Thank you."

J.M., Watermill, NY

"I am writing to say thank you for such a beautiful piece of work. Raku Bed looks just as pretty as the photos you have on your site. The assembling was no sweat and the Tatami smells great. I will definitely recommend you to my friends and a return customer myself for sure."

S.F., White Plains, NY

"I wish to thank you and Haiku Designs team for your wonderful service and your quick response to my needs."

H.B., Toronto, Ontario

"LOVE the sofa. Absolutely beautiful!"

S.S., Green Bay, WI

"I just wanted to let you know that I received my Raku Tatami bed on Wednesday of this week. I also wanted to say that the call directly from Haiku to explain the process was quite unexpected. Your customer service should be applauded. I was also amazed at the EASE of assembly. I was excited to see the finished product so I put it together myself in about 20 minutes, most of which was spent unpacking the securely wrapped pieces. There was no damage to the product in shipping. This is the first time I have ever placed an order for a piece of furniture online. Having done so I would recommend Haiku to anyone wishing to purchase fashionable and unique furniture items of GREAT quality. Thanks again."

C.S., Chicopee, MA

"I had actually goofed with this order; I had meant to order a different product. Haiku Designs responded promptly, getting the right product to me. They make on-line shopping simple and worry-free."

E.B., Billings, MT

"It is so nice of you to offer the Seeds of Wisdom Print. They are wonderful. I will definitely be doing more business with you in the future - you seem to be a company that cares about its customers, which can be rare these days. Thank you again."

V.H., San Raphael, CA

"Thanks for the info, I can't wait to see how it looks in my new apartment. There were a few other stores with similar products, but your website was the easiest to use and had the most information - I won't hesitate to return."

E.H., Los Angeles, CA

"My Shoji screen arrived yesterday. And it is great!! Thank you for your great product and service."

R.C., Chapel Hill, NC

"Just to let you know that my order arrived in first class condition and according to my timescale in only 5 days from start to finish - and that included a weekend and a Bank holiday here! I am very pleased with my purchase - thanks. I'm sure I'll be visiting in the future."

J.B., Dursley, UK

"I have received the Feng Shui Wisdom print in good order. Thank you for the generous solution to the problem and your very rapid response! It makes shopping at your place a real pleasure!"

L.H., Plano, TX

"Thank you so much for your info and suggestion. I can already tell your company is a good company!"

L.Z., Houston, TX

"Just wanted to let you know how much we liked the shoji hanging lamp. In fact, we liked it so much we ordered an additional one. Thank you also for packing it so beautifully."

J.T., Boston, MA

"I have referred several friends to your website, by the way. Your products are unique and lovely."

S.M., Chanhassen, MN

"I received the Mt. Fuji Shoji screen 2 days ago. It arrived quicker than I thought, packed very well, and I'm very pleased with it. The screen is beautiful and creates a peaceful addition to our living room. I will recommend your company to friends."

M.H., Glendale, NY

"I feel truly valued as a customer. Your prices our great. You guys explain your quality on the screens. I was very impressed. I was looking for weeks for a screen that was in my price range and quality. You guys were it. Even the shipping costs were great. Other websites that I was in, the shipping costs were added on to a very high amount, sometimes more than the price of the screen. Thanks again."

J.P., Chicago, IL

"Thank you so much. I appreciate your going the extra mile. I love the lamps and the screens and they look really great in my living room."

C.P., Dallas, TX

"This email is to thank you for providing a prompt and courteous response to my request for an exchange on my Shoji Screen. Great Service! The new screen look perfect."

L.H., Rock Island, IL

"THANKS SO MUCH FOR YOUR PROMPT REPLY AND GREAT SERVICE.HAVE A GREAT HOLIDAY."

T.J., Seattle, WA

"The screen arrived in great shape...nice packing job! And the screen is terrific! Thanks and Happy Holidays."

A.B., Santa Clarita, CA

"I was very pleased with the product itself, and it was delivered earlier than expected!"

J.H., Clinton, MD

"The order was processed in a very timely fashion. Communication during the process was very good. Shipment was received faster than I expected."

K.B., New York, NY

"prompt shipping, well packed"

C.P., Denver, CO

 

 

 

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Thanks!